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Case Studies: CDC Consulting Services Inc

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See how we helped CDC take full advantage of web technologies to help them work better, faster:

The Company

Among other specialty-service areas, CDC is one of the leading appraisal companies in Canada.  They've built a solid reputation for being the best at what they do.

The Challenge

In a business as fast-paced as the stock market, with time-critical appraisals required almost immediately after they are requested, CDC was challenged with meeting demand as their business grew.  A primary focus was to develop a system that would allow CDC to take on a high-volume of work as their business grew - without sacrificing the integrity of exceptional customer service their clients had been accustomed to receiving.

The Solution

CreoLogic and CDC worked together to identify what parts of their day-to-day internal business operations were the most time-consuming, and how we could streamline these processes by moving them online vs traditional paper and pen-pushing.  We also took stock of the most time-consuming communication tasks, such as phone orders, and communication between management, staff and clients.  Last, but not least, we worked to identify how we could help CDC's clients do business with CDC faster and more conveniently than ever.

The Result

CDC slashed hours off communication, administration, and order-processing time by moving several internal procedures to an online processing system.  Utilizing the following features and functions, CDC has become one of the most technologically-savvy businesses in their industry, delivering unmatched turnaround times and improving on an already exceptional reputation for superior customer service and support:

• Online appraisal ordering
• Email marketing and e-newsletters
• Auto-email confirmation on new orders
• Auto-email confirmation and follow-ups on completed orders
• Administrative employee management tool to track performance and efficiency
• Online archiving of appraisal orders
• Blackberry-compatible order management console to do business on the road
• Google Map and GPS integration to order management consoles

Visit the CDC Consulting web site